Buy Used and New Mike Faulkner Books

Sense and Respond: The Journey to Customer Purpose

by Susan Barlow,Stephen Parry,Mike Faulkner

ISBN 13: 9781403945730

Format: Illustrated (226 pages)
Publisher: AIAA
Published: 31 May 2005

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Customer Management Excellence: Successful Strategies from Service Leaders

by Mike Faulkner

ISBN 13: 9780470848531

Format: Hardcover (224 pages)
Publisher: Wiley
Published: 25 Oct 2002

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